Privacy Policy

Effective Date: October 2, 2026

Evolution Cleaning Company, including its Evolution Steam Cleaning service (“Evolution,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide when contacting us, requesting an estimate, scheduling a service, using our website, or communicating with us through Facebook, Instagram, text message, email, or other communication channels.

This Privacy Policy explains the types of information we may collect, how we use and disclose that information, and the choices you may have regarding your personal information.

Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Service address, ZIP code, city, state, or general location
• Photos or videos submitted for estimates or service evaluation
• Information about the cleaning services you are requesting
• Home or service-related information necessary to prepare an estimate
• Messages and communications sent to us through our website, Facebook, Instagram, SMS, email, or other platforms
• Appointment, estimate, and service information
• Information about how you heard about Evolution Cleaning Company

Please avoid submitting sensitive personal information that is not necessary for us to provide an estimate or service.

Automatically Collected Information

When you visit our website, our website hosting provider or other technology providers may automatically collect limited technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website or page
• Basic website and server logs

This information may be used for website operation, security, troubleshooting, performance monitoring, and understanding how our website is used.

How We Use Your Information

We may use the information we collect to:

• Respond to questions and customer inquiries
• Provide estimates and quotes
• Evaluate service requests
• Schedule and manage cleaning appointments
• Communicate with you about estimates, appointments, and services
• Provide customer support
• Process and manage customer service requests
• Improve our services and customer experience
• Operate, secure, troubleshoot, and improve our website
• Manage communications received through Facebook, Instagram, our website, SMS, email, and other communication channels
• Maintain appropriate business, customer service, accounting, and service records
• Comply with applicable legal and regulatory obligations
• Protect our business, customers, website, and systems from fraud, abuse, or security threats

Artificial Intelligence and Automation

We may use software, artificial intelligence, and automation tools to help organize incoming messages, categorize service requests, summarize information, assist with administrative tasks, and prepare draft responses.

These tools are used to assist our customer service and business processes.

Where third-party technology providers process information on our behalf, their access is limited to the information reasonably necessary to provide the applicable service.

Facebook and Instagram

When you contact Evolution Cleaning Company or Evolution Steam Cleaning through Facebook or Instagram, we may receive information associated with your interaction, including information such as:

• Your name
• Username or profile identifier
• Message content
• Photos or files you choose to send
• Other information made available through Meta's platforms and APIs

We use this information to communicate with you, provide customer service, respond to inquiries, prepare estimates, schedule services, and manage service requests.

Information received through Meta platforms may also be processed by Meta according to Meta's own privacy policies and platform terms.

Our use of information received through Meta platforms will comply with applicable Meta platform requirements.

Text Messages and Phone Communications

If you provide us with a phone number, we may use that number to call or text you regarding:

• Estimate requests
• Questions about a requested service
• Scheduling
• Appointment confirmations
• Service updates
• Customer support

Standard message and data rates may apply depending on your mobile carrier.

You may ask us to stop non-essential text communications at any time.

Third-Party Service Providers

We may use third-party companies and technology providers to help operate our business and website.

These providers may assist with functions such as:

• Website hosting
• Database and information storage
• Email delivery
• Communications
• Customer service
• Scheduling
• File and photo storage
• Business automation
• Security and technical infrastructure

These providers may process personal information on our behalf only as reasonably necessary to provide their services or as otherwise permitted by law.

We do not sell personal information in exchange for money.

Data Retention

We retain personal information only for as long as reasonably necessary for:

• Customer service
• Providing estimates and services
• Business operations
• Accounting and recordkeeping
• Resolving disputes
• Security and fraud prevention
• Compliance with legal, tax, insurance, or regulatory obligations
• The other purposes described in this Privacy Policy

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.

However, no internet-based communication, transmission, storage system, or security measure can be guaranteed to be completely secure.

Users should avoid sending unnecessary highly sensitive information through ordinary email, SMS, social media messages, or website forms.

Your Privacy Choices and Rights

Depending on applicable law and the circumstances, you may have the right to request that we:

• Confirm whether we maintain personal information about you
• Provide access to certain personal information we maintain about you
• Correct inaccurate personal information
• Delete certain personal information
• Stop or restrict certain communications
• Consider other privacy-related requests available under applicable law

These rights may be subject to legal exceptions.

For example, we may need to retain certain information for tax, accounting, legal, fraud-prevention, dispute-resolution, insurance, or other legitimate business purposes.

We may request reasonable information to verify your identity before processing certain privacy requests.

Data Deletion

You may contact us to request deletion of personal information that we maintain about you.

To submit a deletion request, email evolutioncleaningcompany@gmail.com using the subject line Data Deletion Request.

Please provide enough information for us to reasonably identify the information associated with your request.

We may contact you to verify your identity before completing the request.

We will review and process valid requests within a reasonable period and in accordance with applicable law.

Certain information may need to be retained when reasonably necessary for legal obligations, accounting, tax records, fraud prevention, dispute resolution, insurance requirements, or legitimate business recordkeeping.

Deletion from Evolution Cleaning Company's active systems may not immediately remove information from encrypted backups or systems maintained according to routine backup and retention procedures. Such information will remain protected and will be deleted or overwritten according to the applicable retention cycle.

Children's Privacy

Our website and services are intended for adults seeking cleaning services.

We do not knowingly collect personal information directly from children under the age of 13.

If we learn that personal information from a child under 13 has been submitted to us without appropriate authorization, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable requirements.

When material changes are made, the updated Privacy Policy will be posted on this page with a revised effective date.

We encourage users to review this page periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to request access to, correction of, or deletion of personal information, please contact: